Our booking conditions sets out clearly and simply the commitment we have to you and you have to us, when a contract is made between us. This contract applies to all holidays offered by us Yeomans Canyon Tours Limited whose registered office is The Travel Centre, Old School Lane, Hereford HR1 1EX. Registered in England 2995289.
When you make a booking you will complete the booking form, giving names of all persons travelling on the holiday. On signing the form you will except these booking conditions on behalf of all your party and pay a deposit of: -
BRITISH HOLIDAYS £35
CONTINENTAL HOLIDAYS £35
All monies that are paid to your travel agents are held by him on your behalf until you receive our confirmation. Thereafter the travel agents hold the money on our behalf.
Yeomans Canyon Travel Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
Should you not take the insurance we can offer you will need to supply details of your insurance cover along with the name of the company and policy number (these details will be put on the booking form supplied.)
Not the right level of cover to meet your Travel Insurance needs?
If we can't offer you the cover you want, or your premium is higher than you wanted because you have medical conditions, you may be able to get help by accessing the MoneyHelper travel directory at: https://www.moneyhelper.org.uk/en/everyday-money/insurance/travel-insurance-directory?source=mas# or by calling 0800 138 7777 (Open Monday to Friday, 8am to 6pm).
If at any time you feel you have not been treated fairly by any member of our staff please contact us at the address or telephone number above.
The balance of payment for your holiday must be paid at least 6 weeks before the departure date. Should the balance not be paid in time we reserve the right to cancel your holiday, retain your deposit paid and will apply cancellation charges as detailed below.
If, after our confirmation has been issued you wish to make an amendment to your booking, namely a change to another of our holidays or change a departure date, we will do our utmost to make the changes. In order to male the change we need the instruction n writing from the person who signed the booking form or the travel agents, and this must be before the departure date.
This letter must be accompanied by a payment of £10 to cover administration costs. Should you make the alteration later than the original balance due date it will be treated as a cancellation of the original booking and cancellation charges will apply as detailed below.
You or a member of your party may cancel the booking provided that the cancellation is made by the person signing the booking form and it should be put in writing either direct or via your travel agent with whom you made the booking. As this incurs administration costs, we retain your deposit and in addition may apply cancellation chares up to the maximum shown below.
PERIOD BEFORE DEPARTURE WITHIN WHICH WRITTEN AMOUNT OF CANCELLATION CHARGE AS A % OF THE
CANCELLATION IS RECIEVED HOLIDAY PRICE
Prior to 42 days before departure Deposit Only
28 to 42 days before departure date 30% of the holiday cost
14 to 27 days before departure date 45% of the holiday cost
7 to 13 days before departure date 60% of the holiday cost
0 to 6 days before departure date 100% of the holiday cost
Note: You may be able to reclaim these charges if the reason for your cancellation is covered under the terms of your holiday insurance policy if it has been arranged through us.
We hope you thoroughly enjoy your holiday but if you do have a complaint during your holiday please inform our driver/courier immediately and he/she will endeavour to put things right. If the complaint cannot be dealt with locally you must complete the holiday resort questionnaire and send through to our Head Office. You must notify us within 14 days of your return home by writing to the Tour Managers at The Travel Centre, Old School Lane, Hereford HR1 1EX quoting your reference and departure date. It is unlikely that you will have a complaint that cannot be settled amicably between us. However disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if you so wish) be referred to arbitration under a special scheme by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone that restrict liability on your-self in respect of the cost. The scheme does not apply for an amount greater than £1500 per person or £7500 per booking form. Neither does it apply to claims that are solely or mainly in respect of physical injury or illness or the consequence of such injury or illness. Details of the scheme will be supplied on request.
CHANGES MADE BY YEOMANS CANYON TOURS LTD
It is unlikely that we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally changes may be made which we reserve the right to do so at any time. Most of these changes are minor and we will notify you as soon as reasonably possible before your departure. A 'major' change is one that involves changing your departure date, departure point, and central resort area, reducing the quality of your hotel or a change of tour itinerary, which involves a main destination being completely eliminated from the revised itinerary. This does not apply to single overnight stops on all our holiday tours. When a major change occurs we will notify you as soon as reasonably possible and then you will have a choice (a) accepting the alternative arrangements or (b) accept the alternative holiday offered to you or (c) cancel your booking. Should you choose options (a) or (b) we will pay compensation as detailed below. It you choose option (c) we will refund all monies paid by you and compensate you as below. No other claims for compensation or expenses will be considered.
PERIOD BEFORE DEPARTURE WITHIN WHICH MAJOR CHANGE COMPENSATION PER PERSON
IS NOTIFIED TO YOU OR YOUR TRAVEL AGENT
More than 42 Days NIL
29 - 42 Days NIL
15 - 28 Days £10
8 - 14 Days £15
0 - 7 Days £20
Important Note: Compensation will not be payable if we are forced to cancel, or in any way change your holiday due to war, civil strife, industrial disputes, terrorist activity, natural or nuclear disaster, fire, or adverse weather conditions.
IF WE CANCEL YOUR HOLIDAY
The Company expects each tour to be operated as advertised but reserves the right, without previous notice, to alter or cancel any tour at their discretion. If any tour is cancelled, the passengers ma accept any alternative tour, which the Company can offer, alternatively any deposits or balances paid will be refunded. The company will not be liable for any loss, damage, delay or injury or inconvenience sustained to any person through any alteration or cancellation of any tour.
This brochure is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times. When you travel on an aircraft, train or ship the conditions of carriage for that carrier applies and are subject to national and international conditions, which may limit or exclude liability. Some coach journeys are operated by vehicles, which may have a specification different to that detailed in our brochure. The Public Services (Conduct of Driver, Conductors and Passengers) regulations as amended in 1936 apply to all coaches throughout any holiday in the U.K.
We accept responsibility for death/injury or illness caused by negligent acts/and or omissions of our employees or agents together with our suppliers and sub/contractors (other than air and sea carriers performing any domestic, internal or international carriage of whatsoever kind) whilst acting within the scope of, or in the course of their employment. We will accordingly pay to our clients such damages as might have been claimed in respect of death, illness or injury caused by the negligence, as accepted under English Law, of our employees, agents or suppliers contracted or sub-contracted by us to provide any part of the arrangements for your holiday.
If any client suffers death, illness or injury whilst overseas arising out of activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us, we shall, at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against a third part, provided we are advised of the incident within 90 days of its occurrence. Where legal action is contemplated our authority must be obtained prior to commencement of proceedings and be subject to you undertaking to assign any costs recovered or any benefits received under the appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000 in total.
Passengers should arrive at their respective joining points at least ten minutes prior to the scheduled time of departure. The Company will not be responsible for any loss or additional expenses suffered by any passenger who arrives at the joining point later than the scheduled time of departure.
Maximum amount in view of the limited space available on our coaches, luggage must not exceed one medium sized suitcase per person. Special labels will be issued from our head office and it is important that only these labels are used, clearly completed in ink and securely attached to your luggage to avoid misdirection. No responsibility will be accepted for any loss or misdirection of any luggage not supported by a properly completed label.
ANIMALS - Under no circumstance can animals be carried on these tours.
PASSPORTS, VISAS, VACCINATIONS, ETC.
Passports should be applied for, or renewed if necessary, at least six weeks before departure. Holders of UK passports do not require visas for any holiday in this brochure. However regulations can change and you area strongly advised to consult your travel agents or the passport office for up to date details of requirements. NOTE Partners travelling alone must have their own passports. Please remember to keep your passport readily available as you may be required to present it when crossing international frontiers. Holders of Commonwealth or other passports should check visa regulations with the consulate of the countries to be visited. UK residents do not normally require vaccinations for holidays in Europe. However, from time to time any country may impose special regulations and you are advised to consult your doctor or travel agents for up to date details of requirements. The Company will not be responsible or liable for any delay or expense suffered by passengers whose passports are not in order at the time of travel or who have neglected to deal with health requirements.
Single rooms are always very limited in numbers and we recommend that, if possible, friends travelling together book one twin bedded room rather than two single rooms. Supplements for single rooms will be charged as applicable.
VARIATION IN COST
Our charges are calculated on prevailing costs and current rates of exchange, unfortunately these may vary due to circumstances beyond our control, and we must therefore reserve the right to pass any significant increases on to our clients.
All information in our brochure is published in good faith; it is intended to help clients with their holiday choice and is believed to be true at the time of printing.