FAQ

1. What sort of payment do you accept?

We accept Mastercard, Visa and most major Debit Cards for website payments. Please note; Credit cards carry a 2% surcharge.

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2. What happens if I have a wheelchair or motorised scooter?

We are happy to accomodate either on our holidays but we do request the following information :-

1. We have limited space on our coaches, so we need to know at the time of booking if you intend to bring a wheelchair or scooter.

2. The dimensions of the wheelchair/scooter and if it is collapsible. If a scooter is not collapsible we may be unable to carry it in the coach lockers.

3. Some of our feeder vehicles are unable to carry these items, so we may ask you to join at one of our main pick up points.

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3. Will there be comfort stops enroute to my holiday destination?

On all our Coach Holidays we take regular rest breaks and we recommend that all passengers should alight from the coach during these breaks and walk around to reduce the likelihood of circulatory problems or deep vein thrombosis. We do not provide meals enroute however you will have the opportunity to buy food/snacks where possible at the stops.

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4. How much deposit will I have to pay?

The Deposit for British and Continental Holidays is £35.00 per person.

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5. How much luggage can I take with me?

Luggage must not exceed one meduim sized suitcase per person, due to the limited luggage space available in our coaches lockers.
Hand luggage such as handbags and rucksacks can be placed in the over head luggage compartments on board the coach.
You must affix the Yeomans Luggage Label provided with your travel ticket to your suitcase(s) to avoid misdirection and ease of identification.

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6. Are animals allowed on your coaches?

Under no circumstances can animals be carried on any of our Coach Tours except for Assistance Dogs. (Subject to Hotel Conditions)

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7. Is Smoking or Alcohol allowed onboard your vehicles?

For the health and safety of all our passengers smoking onboard all our vehicles is strictly prohibited. Alcohol is not allowed to be consumed on any of our vehicles but we do allow passengers to carry unopened alcoholic beverage containers in the luggage bays underneath the coach, for use at their destination.

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8. Why may I need to use a feeder coach?

Like quite a few coach companies, we operate a network of feeder services linked to the main interchange points. This is to improve the journey time for all our passengers ensuring it is a pleasant and comfortable a journey as possible.
You can find your most convenient joining point for a particular holiday by referring to the Holiday Joining points section at the back of the brochure, or by viewing it on our website under the individual Coach Holiday details.
Passengers are responsible for ensuring that they are at the correct joining point at the correct time and we
cannot be liable for any loss or expense suffered by passengers.
Please note: No changes of joining point may be made less than 7 days before your holiday departure.
You will be notified if you will be using a feeder vehicle and given the pick up time and place with your travel ticket. A feeder could be the form of a taxi or mini coach.

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9. What is included in my Coach Holiday?

Excursions stated in the brochure for each of the individual tours are all included in the price of the Holiday unless otherwise stated. Extras such as the cost of lunch and anything else you buy at your own free will is not included.
The cost for being transfered to and from your pick up point is also not included.

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10. What happens if I leave something on the Coach?

Any lost property found on our Coaches will be handed in to the office as soon as possible where it will then be available for collection. However we cannot accept responsibility for any items of lost property left on our Coaches.

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11. Do you sell Gift Vouchers?

Yes we sell Gift Vouchers in denominations of £5.00, £10.00, £20.00 and £50.00. They are valid for 12 months from the date of purchase and can be redeemed against any of our Yeomans Coach Tours or Day Excursions. Currently they are not available to buy online. The vouchers may not be exchanged for holiday insurances,cash or to pay for excursions, food or drink in the hotels, or at the Interchanges.
If the value of the holiday booking is less than the face value of the voucher, Yeomans Canyon Travel regret that no cash refund can be made on any balance unused. Yeomans Canyon Travel cannot accept responsiblity for any voucher lost or stolen.Please call our reservations line on 01432 356201 for further details.

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12. When does the full balance for my Holiday need to be paid by?

On all our Coach Tours the full payment must paid 8 weeks before the date of the Tour Departure.

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13. May I leave my car at your Old School Lane offices?

Currently we are unable to offer parking at our premises here in Old School Lane.

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14. Do I stay in the same allocated seat for the duration of the Coach Tour?

Yes, the seat you are allocated at the time of booking is yours till the end of the Tour. If you have already been allocated a seat and wish to move please call our reservations line on 01432 356201, and we will do our best to move you into your desired seat subject to availabilty. Please note specific seats will not be allocated on any our our Feeder Vehicles.

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15. What time will I return home?

We usually aim to be back at your drop off points between 4 and 5pm but please note all arrival times are estimates and we cannot be held responsible for delays due to traffic conditions which are out of our control. If you are being collected it may be advisable to ask the driver at the last comfort stop for an approximate time of arrival and then phone ahead.

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16. Do all Tour Coaches have toilets on board?

For your comfort and convenience, all tour coaches have a toilet on board. However please note, Feeder coaches to and from central pick up points may not have on-board toilets.

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17. What about insurance?

Yeomans Canyon Travel Ltd is an appointed representative of ITC Compliance Ltd which is an authorised and regulated by the Financial Conduct Authority. (Firm Reference 313486). We offer our passengers a travel insurance option which we believe meets our clients' needs, alternatively clients may wish to arrange their own insurance.
For UK Tours ONLY, insurance is no longer insisted upon and it is up to individual clients as to whether they wish to be insured or not.
On continental tours, insurance is mandatory, either through our scheme or clients alternative arrangements. Details must be given at booking stage.

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18. Single Travellers?

On some of our coach tours we offer single occupancy at no extra cost. These rooms are often limited so you are advised to book early as once our single room allocation has been used up, a supplementary charge may apply. Please contact our reservations staff who will be happy to help.

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19. Will I be able to have the front seats on the coach?

Unlike some of our competitors we do not charge for front seats on our coaches, but they are a very much on a first come first serve basis - so book early to avoid disappointment!

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20. Which route do you use for continental holidays?

Our continental holidays normally cross the channel from Dover to Calais, which takes approximately 90 minutes. On some occasions we may have to use the Channel Tunnel from Folkestone. On these holidays we provide an additional driver to ensure your holiday is as relaxing as possible.

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21. What are your office opening hours?

Monday to Friday - 9am to 5pm
Saturday - 9am to 12pm
Sunday - CLOSED

We have an answer machine which is switched on after the office has closed on which you may leave a message with your name and number and we shall get back to you as soon as the office opens again.

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